Shipping policy

Shipping Policy

Thank you for shopping with OEM Stylez. This policy explains how and when your order will reach you.

Where we ship from

All orders are dispatched from Bulgaria (EU).

Where we ship to

We ship to all EU countries, as well as the United Kingdom, Switzerland, Norway, Iceland, the Balkans, the United States, Canada, Australia, New Zealand, Singapore, Malaysia, South Korea, and other countries available at checkout. If your country isn't listed at checkout, please contact us and we'll do our best to help.

Delivery times

Delivery times include both production and shipping:

  • Number plate frames: 5–10 business days from order to delivery.
  • Custom floor mats: 45–60 days from order to delivery. Every set is made to order for your specific vehicle, which is why it takes longer.

Orders placed on weekends or public holidays start processing on the next business day. These are estimates. Occasional delays caused by customs, weather, peak seasons, or carrier issues are outside our control.

Shipping costs

  • Number plate frames ship free.
  • For all other products, shipping costs are calculated at checkout based on your destination and order weight. You'll see the exact cost before you pay.

Order tracking

When your order ships, you'll receive a confirmation email with a tracking number so you can follow your parcel. If you haven't received a tracking number and your order is getting close to the end of its estimated delivery time, please contact us.

Customs, duties & taxes

  • EU customers: prices include VAT and there are no additional customs fees.
  • Customers outside the EU (including the UK, Switzerland, Norway, the USA and others): your order may be subject to import duties, taxes, or customs handling fees charged by your country. These charges are the customer's responsibility and are not included in the product price or shipping cost. We recommend checking with your local customs office before ordering. Parcels refused because of unpaid duties will not be refunded for the original shipping or return costs.

Shipping address

Please make sure your shipping address is complete and correct. We're not responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible. We can only change the address before the order has been dispatched.

Lost, delayed or damaged parcels

  • If your parcel hasn't arrived within the estimated delivery time, contact us and we'll open an investigation with the carrier.
  • If your order arrives damaged, please email us as soon as possible after delivery with photos of the item and the packaging, and we'll arrange a replacement or refund.
  • If tracking shows "delivered" but you can't find your parcel, please check with neighbours and your local post office first, then contact us.

Returns

For information on returns and refunds, please see our Refund Policy. Please note that custom floor mats are made specifically for your vehicle.

Contact us

Questions about your shipment? We're happy to help.